Terms & Conditions Santa Experience 2024

• 
  Terms and conditions of Airfield Christmas Experience 2024

  • All attendees, including babies and adults require a valid ticket.
  • One person must make the booking on behalf of all attendees in their group.
  • To add extra people to your group (up to a maximum of 10 people), please email [email protected] and include your booking reference in your email.
  • Each group attending Santa’s Woodland Experience and Santa’s Cosy Lodge Visit will enjoy a private visit with Santa Claus.
  • Please note, that a professional photograph with Santa is not provided.
  • Please note that there is no guarantee that Santa will have a real beard.
  • All gifts dispensed by Santa Claus are unisex, and presented in a reusable bag.
  • Age ranges for gifts are as follows: 1-12 months, 1-3 years, 4-8 years.
  • Children must be always supervised and accompanied by an adult.
  • Full payment must be made at the time of booking.
  • It is not possible to reserve tickets or timeslots.
  • Ticket prices are inclusive of VAT.
  • Tickets are non-refundable and non-transferable.
  • Attendees should arrive no earlier than 5 minutes before their designated timeslot.
  • As the Christmas Experience operates outside of Airfield Estate's opening hours, there is no guarantee of estate access before or after your timeslot.
  • Unfortunately, it may not be possible to accommodate latecomers, or attendees holding tickets for other timeslots or dates.
  • Please note that the majority of the Airfield Christmas Experience takes place outdoors, attendees should dress appropriately.
  • Please wear appropriate footwear for Santa's Woodland Experience as this area gets very muddy during the winter.
  • Car parking is offered free on a first-come, first-served basis. Please note, there is no guarantee parking will be available.
  • Please be aware that some Santa experiences may not be fully wheelchair accessible. For more information, please contact us at [email protected] or call 01 969 6666 before making a booking.
  • The Christmas Experience operates in all weather. Only in the event of a red alert, will we cancel the event; in this case, you will receive either a phone call or email. An alternative date if available will be offered in lieu.
  • Airfield Estate operates a no smoking policy. This includes the use of e-cigarettes and vaping devices even in outdoor areas.
  •  Please note, that all attendees may be filmed, and pictures and images taken may be transmitted on television, online platforms, appear in printed media and as media content in the future to highlight and promote this event. By entering the venue/ event, you consent to all such filming and to unrestricted transmissions and usage of any resulting images. If you do not wish to be filmed or photographed, please make it known to the event photographer or videographer on the day.
  • NB. Please contact us at [email protected] to make any amendments to your booking.